Date of Revision: May 25th, 2018
1.What Information Do We Collect?
Your Personal Information
When you sign up to start using our service, we will collect your personal information you provide for us, including: user name, email address, login password, gender, height, weight, and date of birth. We will also collect other information you choose to add to your personal information, including user code, personal picture, and questionnaire. The questionnaire content includes race, if on high blood pressure medication/a smoker/a diabetic patient, and cholesterol-related values.
Device Information from Smartphones, Tablet PCs, and Computers
Authorized by you, we will collect information on your mobile phone or computer with our App installed, including device model number, operating system version, device code, language setting, and time zone.
Information from Freescan Devices
You use the Freescan device and send the measurement data to this APP, including systolic pressure, diastolic pressure, heart rate, ECG and pulse waveform, event markers, and notes.
Your Social Network
We record information of your use of the shared list on this APP and yours and theirs measurement records.
2.How Do We Use the Information?
Provide, Develop and Improve Services
By analyzing the information, we can further provide services to you.
Provision of Personalized Services
By analyzing the information, we can provide you with personalized analysis and reminder services, including device use status, personal physiological data, health education related information, or information sent by your authorized medical institution.
Exchanges and Interactions with You
We will use information collected (e.g., your email address) to directly interact with you and convey to you our service content. For example, when you register an account with us, we will notify you via email. When you contact us, we will record your request to help you solve any problems you may encounter.
3.How Do We Share the Information?
In order to provide you with services, your information may be shared with the following individuals:
People You Choose To Share With
Your information will be shared with the people you choose on the App.
With Your Consent
Your personal information may be shared with people other than us with your prior consent. For example, if you are a participant in a business model in the future, we will first obtain your consent and then share your information with relevant service agencies. Before sharing any sensitive personal information, we will always ask you for explicit permission first.
Under the Circumstance Identity Content is Removed
We may disclose information not containing identity content or provide such information to our business partners. For example, we may share data collected through this service with healthcare researchers and other research institutions. We will share your gender, height, weight, and measurement data from your connected devices, but we will not share your name or any other information of your identification.
For Legal Reasons
We cooperate with any applicable laws, regulations or legitimate government requests. After confirming the necessity to access, use, retain, or disclose personal information, we will provide your personal information to third parties.
New Company Owner
If we change the ownership or control of all or part of our services or assets, we shall transfer your information to the new owner who will continue to maintain the confidentiality of your personal information. We will notify affected users before personal information is transferred.
4.What Information Rights Do You Have and How Do You Exercise Them?
The time of data storage depends on the time we need to provide you with services. Unless we no longer need information about the account to provide services, the information will be retained until the account is deleted. You have the following rights to your data:
You Have the Right to Access Your Information
You may access your personal information at any time. Our users may inquire about their personal information through the Freescan device and our App. If you have any questions, contact us at:
You Have the Right to Modify Your Information
You may modify your personal information at any time. Our users can adjust their personal information on the Freescan device and synchronize with the App. Contents may be edited in Personal Information in the App Settings. If you have any questions, contact us at:
You Have the Right to Delete Your Information
You may delete your account at any time. If you delete your own account, we will also delete all your information. If you wish to delete your account, contact us at:
Please note that it may take some time to delete your account.
You Have the Right to Disable Your Information
You may disable your account at any time. If you do not wish to delete your account but temporarily stop using the App, please select Disable Account. If you wish to disable your account, contact us at:
Please note that it may take some time to disable your account.
You Have the Right to Data Portability
You have the right to data portability. You have the right to request the retrieval of your personal information or measurement records. If you would like to retrieve personal information, we will perform basic ID check to ensure it is your own request. We will assist you exporting your personal information (in the format we provide). If you would like to retrieve your information, contact us at:
Please note that may take some time to retrieve your personal information.
You Have the Right to Oppose Automated Analysis of Your Information
You have the right to oppose automated analysis of your personal information, although this may prevent us from providing complete services. For example, the personalized data analysis alert services may be invalidated. If you object to the automated analysis of your data, we will perform basic ID verification to ensure it is your own request. We will assist you in terminating related automated analysis services. You may contact us at:
Please note that it may take some time to exercise this right.
5.How Can You Improve Your Personal Information Security?
We endeavor to take reasonable precautions to avoid information leakage, abuse, disclosure, and unauthorized access. Please note that despite our best efforts, no information security measure can guarantee complete safety. You should take measures to prevent unauthorized access to your account, password, smartphone, and personal computer and choose a high-level security password no one knows or cannot be easily guessed.
6.How Do We Safeguard Information Safety?
We strive to properly protect your information against unauthorized access, alteration, disclosure, or destruction of personal information we hold. The measures we have taken include:
- Use of encrypted transmission to transmit your data, to protect data privacy.
- Various security features including ID checks and account single sign-in management to help protect your personal information.
- We entrust our back-end applications and database at the industry leading Amazon Web Services. The data center has undergone comprehensive security testing, usability, and business continuity testing. For more detailed information, please read
White Paper on AWS Security.
- We only allow authorized employees to access personal information based on the need for information processing. Relevant personnel must abide by strict contractual confidentiality obligations. Employees will be subject to disciplinary action or dismissal if they fail to comply with their obligations.
- Follow the law and cooperate with the competent authorities.
7.How to Contact Us?
In compliance with the privacy protection principle, we do our best to safeguard our global users’ information. If you would like to consult us or file a complaint regarding our privacy protection policy, please contact us through the contact below.
5F, No.333, Wenxing Rd.,
Zhubei City, Hsinchu County 30264,
Tel. +886 3 6681096
8.About this Policy
Scope of this Policy
Policy Applicable Targets